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Last Updated: 18/02/2026
These Terms and Conditions ("Terms") govern the use of the website and services provided by Stellar Biolabs ("Company," "We," "Us"). By placing an order, inquiring about a franchise, or using our website, you agree to these terms.
This website is strictly a business-to-business (B2B) platform intended for pharmaceutical distributors, stockists, and medical professionals.
We do not sell directly to patients or end-consumers. Any order placed for personal use may be cancelled without notice.
While we ensure that product lists and company details are accurate, the company reserves the right to modify website content, pricing, and policies at its sole discretion without prior notice.
Submission of a "Franchise Inquiry" form on this website does not guarantee the allotment of a franchise or monopoly rights.
The official PCD Pharma Franchise agreement is a separate, offline legal contract. Monopoly rights for a specific territory (district/state) are only valid once the written agreement is signed and the initial stock order is processed.
Website visitors acknowledge that territory availability is dynamic. A territory listed as "Open" may have been booked offline moments prior.
The distributor, franchise partner, or buyer agrees to comply with all applicable provisions of the Drugs and Cosmetics Act, 1940, and all related rules, amendments, and state-level regulations. The distributor warrants that it holds all necessary drug licenses, GST registrations, and statutory approvals required under applicable law. The company shall not be held responsible for any regulatory violations, improper licensing, unauthorized sales, or non-compliance committed by the distributor or downstream seller.
Product descriptions, dosage forms, and compositions listed on the website are for reference by licensed practitioners and distributors only.
The information provided (including blog posts or drug descriptions) is not intended for medical diagnosis or treatment. It strictly describes the chemical composition and therapeutic category of the goods.
Stellar Biolabs guarantees that all products are manufactured in compliance with WHO-GMP/ISO standards. However, we are not liable for adverse effects resulting from:
Orders are accepted via email, phone, WhatsApp, or the Dealer Portal (if applicable).
All orders are subject to the Company's standard MOQ for PCD Franchise or Third-Party Manufacturing as communicated by our sales team.
Upon receiving an order, we will generate a Proforma Invoice (PI). The order is considered "confirmed" only after the PI is approved by the buyer.
Unless a credit line has been explicitly approved in writing, an advance payment is required before dispatch.
Direct bank-to-bank transfer, UPI.
Prices are subject to change based on raw material (API) costs and changes in government guidelines. The price applicable on the date of dispatch will be final.
If you pay via a payment gateway (Razorpay, Stripe, etc.), the transaction is processed by a third-party provider. Stellar Biolabs does not store your card details.
We are not responsible for amounts deducted from your bank but not received by us due to gateway errors. In such cases, please contact your bank.
For new clients or first-time orders, the dispatch time can take 40-45 days (to account for initial packaging, label approvals, and setup). For repeated orders, the dispatch time is approximately 30 days.
Goods are dispatched via the transporter/courier nominated by the buyer. If no transporter is nominated, we will use our standard logistics partners.
All shipping is on a "to pay" basis (freight to be paid by the buyer upon delivery) unless otherwise agreed.
The risk of loss or damage to goods transfers to the buyer once the goods are handed over to the transporter (ex-godown basis).
In no event shall Stellar Biolabs be liable for any indirect, incidental, or consequential damages. The total liability of the company shall not exceed the value of the specific order in dispute.
Orders cannot be cancelled once the invoice has been generated and goods have been dispatched.
Pharmaceutical goods are generally non-returnable due to hygiene and temperature control requirements.
Any breakage or shortage must be reported within 24 hours of receiving the delivery, accompanied by video/photo proof. Settlement of verified breakage claims shall be at the sole discretion of the Company and may be adjusted via credit note against future purchases.
We do not accept returns of expired goods unless explicitly covered in a specific written Franchise Agreement.
These Terms and all business dealings with Stellar Biolabs shall be governed by and construed strictly in accordance with the laws of India.
Any dispute, difference, or claim arising out of your use of this website, franchise agreements, or product orders shall be exclusively settled through mandatory and binding arbitration under the Arbitration and Conciliation Act, 1996. Neither party shall approach the civil courts to litigate the core dispute.
The arbitration shall be conducted by a sole arbitrator mutually appointed by both parties. The language of the proceedings shall be English or Hindi. The decision of the arbitrator shall be final and binding on both parties.
The legal seat and venue of arbitration shall be Panchkula, Haryana. The courts at Panchkula, Haryana, shall have exclusive supervisory jurisdiction over the arbitration proceedings.
Stellar Biolabs is not liable for delays in delivery caused by events beyond our control, including but not limited to transport strikes, natural calamities, raw material shortages, or government lockdowns.
If you have questions about these terms and conditions, contact us at:
Address: Plot no. 340, Industrial Area, Phase 2, Panchkula, Haryana - 134113, India
Email: stellarbiolabs@gmail.com
Phone: +91-8699446699, 0172-5018833